Learn everything you need to know about purchasing our products. Hopefully, this section will help you feel safer about the purchasing process at Cosmetic 2 Go. We always look to clarify any doubts and concerns our customers may have.
When browsing our website, choose the products you want by adding them to the shopping cart. Once you have chosen all the products, you must access the shopping cart and confirm the products. Then click on the “next” button to access the checkout page. On this page, you will provide the data for billing and delivery of the order and will also find information about the cost of postage. Don't forget to fill in all mandatory fields.
We have several payment methods. Choose the one that is most convenient for you.
Credit Card
You can pay with all convenience by credit card VISA® or MASTERCARD®.
When choosing this option, you will be taken to the EASYPAY platform, where you will have to insert the card details and some additional information. At the end and after the payment is concluded, you will be redirected back to our website.
Paypal
You can also conveniently pay with Paypal. When choosing this option, you will be taken to the PAYPAL platform, where after logging in you will have to validate the payment. Once this process is finished you will be redirected back to our website. For more information, please visit www.paypal.com.
You have two types of shipping methods at your disposal: Express and Standard.
The carrier used is dependent on the best option available when sending your order.
Cosmetic2go.com works with the following companies: FedEx, UPS, DHL, TNT, DPD, CTT, CTT Expresso.
Shipping costs vary depending on the weight and number of products you want to order. The best way to obtain this information is to add the product(s) you want to the shopping cart and proceed to checkout where you will be able to see the shipping options, transit time, and the respective shipping prices.
*Please note that any customs costs and/or customs fees that may apply in the country of destination of the order are excluded from shipping costs.
The order will only be shipped after your payment is confirmed. As soon as it is, we do our best to ensure that shipment is made on the next business day.
If any problems occur with your order, such as delay in shipping, incorrect data or out of stock, etc., we will send you an email notification. In this case, the order will only be sent after a response has been received or the defined waiting time (10 days) has expired. If no response is obtained, the order will be canceled, and the customer will be refunded.
Transit times after dispatch are as follows:
Transit times:
USA, Canada, Mexico
48h working hours
Brazil and Latin America
Standard Shipping: 5 to 15 working days
Express Shipping: 3 to 6 working days
Japan, Hong-Kong, Singapure and rest of Asia
Standard Shipping: 5 to 15 working days
Express Shipping: 3 to 6 working days
Europe
Standard Shipping: 3 to 9 working days
Express Shipping: 1 to 4 working days
The delivery times presented are estimated and can only be considered valid whenever there are no obstructions to the normal flow of operations. Situations such as incorrect addresses, absence for delivery, or reasons of major force, such as natural phenomenon’s, strikes or pandemic restrictions, will make it impossible to comply with the suggested guidelines.
After purchasing from us, you will receive a confirmation email, containing all the details of your order. After the shipment of your order, you will receive another confirmation email with shipping details, including a tracking number and the logistical operator used to ship your order, as well as the expected delivery time.
To track your order, you should check the tracking number that is sent to you. The tracking number might not register right away as the order is likely still being prepared. If that happens, check again later.
To cancel an order, it is necessary that it hasn´t been shipped yet. In this situation, the customer must, at the time of delivery, return or refuse the order, being shipped back to our warehouse. If this is the case, it will be impossible to refund shipping costs.
If you wish to cancel an order, you should, preferably, do so by telephone, indicating the order number, name, and shipping address. You can also use the email indicating the same data. After cancellation, a refund according to the amount paid (product and postage) will be returned to the same account used for the purchase within 2 to 5 days, and the customer will be informed by email.
We are always aware that mistakes can happen. Because of this, we give you the option of returning the products ordered up to 15 days after purchasing them. Because a mistake is possible, you can return your order up to 15 days after purchase.
The process of returning a product must follow these requirements:
- The product must be new, unopened, and unused
- All protection marks of the article must be intact, it must be in the original packaging, together with the protective plastic and labels that may exist.
- If the product belongs to a pack, all products that make up the same package must be returned
- The product must be accompanied by all components (offers, samples, etc.)
- The original invoice must be sent together with the product to be returned
- Damaged products, medicines, food, hygiene products, or personal items (such as lingerie, heating clothes, or elastic stockings) cannot be returned.
To make a return you must consult our support service by email, indicating the order number, name, and shipping address. Within 3 days we will inform you by email about how you should make the return. The return and associated cost are customer responsibility, so we suggest you use registered mail.
After we have received the product in the conditions mentioned above, we will analyze the case as soon as possible and notify the customer of the acceptance or not of the return. Once the return is validated, a refund will be made to the payment account, except for the shipping costs, and will be informed by email.
In case of refund, the amount paid (product and postage) will be returned to the same account used by the customer within 2 to 5 days. The customer will be informed about the refund process by email.
As soon as you receive the order, you should check the condition of the box and if you detect any anomaly, you can refuse delivery, indicating the reason to the carrier. We request that you inform us immediately by email of your refusal and for what reason (also indicating the order number, name, and shipping address).
Although we do our best to ensure that the products do not arrive damaged, it is not possible to control unforeseen circumstances that may happen during transport. In the event of any problems or errors, they should be reported immediately, so that we can investigate them immediately. Customers should provide all details of what happened by email (including the order number, name and shipping address, and if possible an image), so that we can assess the issue and resolve it as soon as possible, with the main objective of minimizing the inconvenience caused to the customer.
After verifying what happened, we can present with the following:
- Partial or full refund;
- Offer a discount on a future purchase;
- Resend the order.
If after opening and using the products purchased on our website you identify any problems related to them should report directly to the brand or manufacturer. This will ensure that your problem is solved faster. Note that we are always available and will assist you in this process If necessary.
Yes. Even if the product is not on our website, you can contact us to investigate the possibility of ordering it.
E-mail: encomendas@cosmetic2go.com
Phone: 00351 913 822 529